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My watch won’t turn on

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I keep getting just the Fitbit logo like the watch is turning on and it keeps buzzing like it’s turning on but that’s all. 

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Hi there, @Lucyedwards.

Thanks for sharing these details and just to confirm, may I know the model of your Fitbit device?

In the meantime, let's try restarting your device to refresh its performance, and changing the clock face to one developed by Fitbit. Make sure your device is connected to the Fitbit app and try syncing afterward.

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Hi there, @Lucyedwards.

Thanks for sharing these details and just to confirm, may I know the model of your Fitbit device?

In the meantime, let's try restarting your device to refresh its performance, and changing the clock face to one developed by Fitbit. Make sure your device is connected to the Fitbit app and try syncing afterward.

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