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Need help with replacement charge hr

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‎09-10-2016 22:35

‎09-10-2016 22:35

I got the replacement and have followed instruction from app, also instructions from Google. It keeps telling me error 400 and won't let me replace my old Fitbit, which isn't working, and won't let me replace it with the new one so I can actually start using it and getting correct information on it. Please help
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‎09-12-2016 13:25

‎09-12-2016 13:25

@Kasey93 hello, and welcome to our Community. Usually the 400 error comes in if there are any connexion issues, check on @DerrickS's tips in this thread.

 

If you paired the old Charge HR with your iOS it could cause some trouble setting the replacement up.

 

I would advise you to go to make sure the old HR is no longer associated to the account. On the App tap on account and select the tracker, then scroll down, you should see an option to remove the Charge HR from the account. After that go to the Bluetooth settings of your phone and remove the Charge HR from the list of associated devices on your computer. Afterwards restart the phone, just to make sure everything is OK.

 

Finally on your Fitbit App go once more to your account, you should now see an option to add a new device tap on it and you will see the options of which device you want to add, tap on the Charge HR and start the set up process again. This time it should go smoothly. 

 

If you are still having trouble setting up the new Charge HR let me know!

See you soon!

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