Not synching - Fitbit Community

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Not synching

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RobbieJoey

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My Fitbit is not synching. What can be done to fix?

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

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I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work.

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SantiR

Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

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@RobbieJoey Welcome to the Fitbit Community! I recommend following @SteveH's great suggestion to fix. Also, you can try these syncing troubleshooting steps for iOS devices (check @AlejandraFitbit's steps on that post). That should certainly help you out.

Try that out and let me know how it goes!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

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