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Needing help connect my device to my account

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‎09-28-2017 02:41

‎09-28-2017 02:41

Hi!

hopefully someone can help 🙂

I’ve download the Fitbit app, I then set up my account! I went to add my device (Fitbit flex 2) but it won’t allow me.

 

i clicked “add device”

i selected “flex 2”

i clicked on “set up”

 

it then took me to the term and conditions section so I clicke “I agree” but from there it doesn’t do anything! 

So so I thought  would email Fitbit but it won’t let me select “submit” everything else is working as I have the app attached to “my fitness pal” 

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2 REPLIES 2

‎09-28-2017 04:40

‎09-28-2017 04:40

I’m having exactly the same problem 

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‎09-28-2017 05:44

‎09-28-2017 05:44

Why can't I set up my Fitbit device?

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below and move on to the troubleshooting steps if needed.

REQUIREMENTS

Choose a section to find the requirements specific to that device or computer.

PHONE OR TABLET
If you're using the Fitbit app for iOS, Android, or Windows 10:
You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
iOS—Tap Settings > General > Software Update.
Android—Tap Settings > About Phone or About Device > Android Version.
Windows 10—Tap or click Start > Settings > Update & security.
The Bluetooth setting on your phone or tablet is on. To find it:
iOS—Tap Settings > Bluetooth.
Android—Tap Settings > Connections > Bluetooth.
Windows 10—Click or tap Settings > Devices > Bluetooth.
(Android only) Double-check the following information about your phone or tablet:
Your device is supported by the Fitbit app. For the latest list, go to http://www.fitbit.com/devices.
Your device doesn't have a set up or sync issue listed on What should I know about using the Fitbit app on my Android device?
Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth.
(Version 6.0+ only) You have location services turned on and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
(Windows 10 only) If you have a Fitbit Alta, make sure your tracker is updated to the latest firmware. For instructions see How do I update my Fitbit device?

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