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New Alta, properly synced, no heart rate

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‎06-07-2017 03:51

‎06-07-2017 03:51

I received a new Alta yesterday. This is my third Fitbit. I synced properly. Everything is working fine except it show no heart rate. Any thoughts? Thanks! 

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‎06-07-2017 07:10

‎06-07-2017 07:10

Hi, @Jules3678! Here are some things to check. Are the green lights on the back of your tracker blinking? Is the heart rate sensing turned on in your app under the device settings? Are you getting a reading on the device itself? Have you tried restarting your device?

MakMak | Community Council

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‎06-07-2017 18:52

In response to MakMak

‎06-07-2017 18:52

Thanks for the suggestions. I ran through all the troubleshooting options and also called customer support st Fitbit. In the end, I needed a replacement Alta. The company shipped it today with no issues. Thanks again!
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