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App is unable to save personal settings.

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‎05-27-2017 10:40 - last edited on ‎05-29-2017 08:50 by Moderator Alum

‎05-27-2017 10:40 - last edited on ‎05-29-2017 08:50 by Moderator Alum

New setup new clean app. Personal settings are not saving, the app appears to hang, it just keeps saving never exits or updates. Closing the app (swipe) does not help. Any thoughts?

Cheers

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎05-29-2017 09:11

‎05-29-2017 09:11

Hello @YYZ342, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, are you getting an error message when trying to input your personal settings? If so, please reply to me with a screenshot of the error message you're getting so I can check this further. In the meantime, please go to your personal settings on the online Dashboard to complete your personal information.

 

I hope this can be helpful, if there's anything else I can do for you, please keep me posted. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-07-2017 16:19

In response to MarcoGFitbit

‎06-07-2017 16:19

Fir me once I click on Save it hangs on the Saving screen with the wagon wheel wait anamation. 

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‎06-07-2017 16:20

In response to MarcoGFitbit

‎06-07-2017 16:20

For me once I click on Save it hangs on the Saving screen with the wagon wheel wait animation. 

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‎06-07-2017 17:00

In response to PegLegMonk

‎06-07-2017 17:00

There was no error message, it just kept waiting or something. I had to restart the process a couple of times. Eventually it went through. 

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