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New Fitbit Alta, added to app, deleted Charge, lost data/friends/challenges

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‎01-09-2017 06:49

‎01-09-2017 06:49

So, I just got a new Alta and I added it to my iPhone app. Then I tried syncing to a 3rd party app, and the 3rd party would only take the data from my Charge. So, I went into my Fitbit app and deleted my Charge. The 3rd party app would not sync still, so I logged out of both my Fitbit app and the 3rd party app. Then I logged back onto both. Now the 3rd party syncs with my Fitbit, but I lost all of my challenges, friends, and historical data on my Fitbit app. I have only one email address to log onto my app. How do I get back my lost data/friends/challenges?

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‎01-09-2017 07:24

‎01-09-2017 07:24

Going to move this to the iOS forum. you will get a better answer

 

Community Council Member

Wendy | CA | Moto G6 Android

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