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Syncing to a new phone

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‎01-08-2017 23:29

‎01-08-2017 23:29

I recently broke my iPhone 6 (shattered screen) so I got an iPhone 6s Plus. I managed to go onto my old phone and disconnect the Bluetooth connection it had, but on my new phone when I tried to "add a new device" it just keeps searching and never finds it. I have restarted my phone, uninstalled/installed the app, restarted the FitBit, turned my Bluetooth on and off...but nothing has worked. Does anyone know I'm having this problem or what I can do to properly sync. 

 

Just to clarify, it's a Charge 2

 

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‎01-09-2017 08:43

‎01-09-2017 08:43

same here, trying to add a Charge HR - no joy on any of our iPhones or iPads. frustrating

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