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New Fitbit Alta not pairing with my iPhone 6

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‎08-21-2017 21:04

‎08-21-2017 21:04

I have a brand new Alta.  It will not pair with my iPhone 6.  I started the setup procedure and it gets stuck on the pairing part.  I have turned my bluetooth on and off several times.  I have restarted my fitbit several times.  I have updated my iphone.  I have restarted my iphone.  It just keeps saying "searching".  Also, the Fitbit itself says, "Fitbit.com/setup" on the screen.  It is fully charged!  Does anyone have any idea what I am doing wrong.  I have set up other Fitbits with no problem.  Please help if you are able.

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21 REPLIES 21

‎01-07-2019 09:36

In response to MarcoGFitbit

‎01-07-2019 09:36

The problem was due to my error. I omitted the HR after fit bit Alta.

Sent from my iPhone
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‎01-08-2019 09:18

In response to 16Apples

‎01-08-2019 09:18

Hello @16Apples, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved and you were able to set up your Alta HR. I'm very glad. Smiley Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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