New Luxe Text Notifications Not Working

[306Skies]

I just bought a Fitbit Luxe and the text notifications are not working. Calls are notifications are.

I have:

-Restarted Fitbit 

-Erased Fitbit

-Deleted from iPhone Bluetooth connected devices

-Deleted and re-downloaded the Fitbit app

-Turned iPhone off and on

-iPhone iOS is update and Fitbit app

-Fitbit software is up to date

What do I do? Return it? I upgraded from Fitbit Versa for a more stylish device but miss notifications! 😞

[306Skies]

Not on DND or sleep mode.

[306Skies]

I just bought a Fitbit Luxe and the text notifications are not working. Calls are notifications are.

I have:

-Restarted Fitbit 

-Erased Fitbit

-Deleted from iPhone Bluetooth connected devices

-Deleted and re-downloaded the Fitbit app

-Turned iPhone off and on

-iPhone iOS is update and Fitbit app

-Fitbit software is up to date

-Not in DND or sleep mode

What do I do? Return it? I upgraded from Fitbit Versa for a more stylish device but miss notifications! 😞

[306Skies]

This isn’t answered

[Odyssey13]

Hi @306Skies  your posts were merged so you can get all your responses in one area. Have you read the article on how to get notifications? Let us know if it helps. 

[306Skies · Accepted solution]

I contacted Fitbit support and found it’s one more step on iPhone under settings > messages >Lock Screen appearance > always. It’s fixed! Thank you!