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New app not able to track walk/run on map

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‎09-29-2023 15:21

‎09-29-2023 15:21

Had the new app lost the ability to track via GPS the walk/run on the map?

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0 Votes
4 REPLIES 4

‎09-30-2023 08:46

‎09-30-2023 08:46

@ConfusedofBrack   I apologize if I'm misreading what you wrote.  Tap on the green "+" sign, then Start exercise in the upper left selection of options.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-01-2023 14:16

‎10-01-2023 14:16

I have the same problem.  The rain finally stopped and I was excited to be running outside.  I started my Charge 5 as usual, with GPS.  I can't find a map of my run, and the distance recorded is way off.  What's up?

 

Best Answer

‎10-01-2023 14:25

In response to IronboundJohn

‎10-01-2023 14:25

@IronboundJohn - My Charge 5 is connecting and the map shows on the app as usual, so I don’t know what to tell you. Also, the map appears on the app when using my old Blaze. 

Active: Charge 5, Blaze
Retired: Charge HR, Versa
Happy Fitbit User since 2016
Best Answer

‎10-04-2023 05:48

In response to MarkStone

‎10-04-2023 05:48

Thanks Mark.  I cleared the cache, unistalled and reinstalled the app, and it is now working.

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