06-05-2016 11:31
06-05-2016 11:31
06-12-2016
06:23
- last edited on
03-25-2025
09:21
by
MarreFitbit
06-12-2016
06:23
- last edited on
03-25-2025
09:21
by
MarreFitbit
Hey there @SunsetRunner. Welcome to the Fitbit Community! 🙂
I was wondering if you were able to set up your Blaze again... If not, I'd recommend trying one more time and rebooting your phone and see if this makes any difference. It sounds like it's something more with the app than with your tracker itself so if trying again doesn't work, I'd recommend trying a different device just for the setup process and then you can get it to sync to your original device afterwards.
Let me know if you still need help with this!
Ps. I also moved your post to the iOS board for appropriate categorization.
Help others by giving votes and marking helpful solutions as Accepted
06-27-2016 14:34
06-27-2016 14:34
I'm having exactly the same problem. I'm trying to add a Charge HR to my account (I already have a Charge on it) but once you click on 'Set up your fitbit Charge HR' it just says loading & doesn't do anything. I have rebooted the phone as you suggested to the other person but it hasn't made any different. I also have the updated App - is there a bug in it?
08-01-2016
07:43
- last edited on
03-25-2025
09:21
by
MarreFitbit
08-01-2016
07:43
- last edited on
03-25-2025
09:21
by
MarreFitbit
Hello @mad70, Its been a while since you posted and I wonder if you were able to add your Charge HR? I bet you sorted out this issue, but I just want to give follow up with you and see if everything is working as it should.
Other recommendation I can give in the meantime and in case you need it, is to open your iOS/Android settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
Let me know how it goes, I'll be around in case you need more help.
"Great things are done by a series of small things brought together.” What's Cooking?