New dashboard can't add 2nd device

[SunsetRunner]

I use both one & most recently blaze. Today I couldn't sync either device, i removed the device blaze & deleted the Fitbit app then reinstalled, and saw that the new dashboard was available, then tried to add the blaze back on the account I went on the account page to add device, clicked on blaze & I get a blue page with a wheel spinning saying "loading" but nothing happens.......any suggestions?

[FerdinandFitbit]

Hey there @SunsetRunner. Welcome to the Fitbit Community! 🙂

I was wondering if you were able to set up your Blaze again... If not, I'd recommend trying one more time and rebooting your phone and see if this makes any difference. It sounds like it's something more with the app than with your tracker itself so if trying again doesn't work, I'd recommend trying a different device just for the setup process and then you can get it to sync to your original device afterwards.

Let me know if you still need help with this!

Ps. I also moved your post to the iOS board for appropriate categorization.

[mad70]

I'm having exactly the same problem. I'm trying to add a Charge HR to my account (I already have a Charge on it) but once you click on 'Set up your fitbit Charge HR' it just says loading & doesn't do anything. I have rebooted the phone as you suggested to the other person but it hasn't made any different. I also have the updated App - is there a bug in it?

[RobertoME]

Hello @mad70, Its been a while since you posted and I wonder if you were able to add your Charge HR? I bet you sorted out this issue, but I just want to give follow up with you and see if everything is working as it should.

Other recommendation I can give in the meantime and in case you need it, is to open your iOS/Android settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

Let me know how it goes, I'll be around in case you need more help.