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New device will not sync

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‎02-15-2020 12:54

‎02-15-2020 12:54

Brand new out of the box device. Will not sync to any device. Tried 3 different iPhones and iPad. It finds the device enter the 4 digit code and it gives an error message. 4 bullets to troubleshoot like Bluetooth etc. tried all. Not a fan of the support for Fitbit can’t call to get support. 

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‎02-15-2020 15:59

‎02-15-2020 15:59

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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