New fitbit not connecting to any device.

[aes111]

I just purchased a fitbit alta. It is not connecting to any devices. should i return for a new one?

Moderator Edit: Clarified Subject.

[Dashon3100]

I was having the same issue last week when i purchased my Charge 2 it would keep displaying the 4 digit pin and then wouldn't connect it to my device and then their were times it wouldn't even locate the tracker and the app would just continue to search till it timed out. The only way i was able to fix it was to attach it to the charger and power it down and then turn it back on attempt to reconnect it again. Hopefully this helps if not I would suggest getting it replaced.

[SunsetRunner]

You can also try resetting your device. That resolves a myriad of problems. Tap here. 

[MarcoGFitbit]

Hello @aes111 and @Dashon3100, it's nice to see new faces around the Community!

@aes111, as @SunsetRunner and @Dashon3100 mentioned, restarting your device will be very helpful in case your Alta is still not connecting with your mobile device. Additionally, please restart your mobile device and try to set up your Alta as new device.

To set it up as a new device:

1. Make sure the Alta is plugged in and charging during the process.
2. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue

Give it a try and keep me posted in case you need anything else!