help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New flex won't connect during setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2016 08:03

‎06-08-2016 08:03

Hi, 

 

I bought a new Fitbit flex a few days ago. I tried setting it up on my phone first - but friend with fitbit also setting up theirs was in room so I put it off for a bit. I had downloaded the app and started filling out the basic info.

 

When I went back to it, after charging to full lights, it still won't connect on my mac or iphone.

 

When I tap it, lights show up as if it were tracking progress (but not the double separated lights). My iphone and mac don't have it associated with my account though.

 

Help!

Best Answer
0 Votes
1 REPLY 1

‎06-09-2016 13:13 - edited ‎06-09-2016 13:32

‎06-09-2016 13:13 - edited ‎06-09-2016 13:32

Welcome to the Fitbit Community @klitchfield! I hope you're doing great! 

Let me help you out, I recommend performing a restart 2 or 3 times in a row make sure to follow the steps that @SunsetRunner shared and keep an eye on it. 

 

Hope it helps! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes