help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New iPhone 6

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-26-2016 12:04

‎07-26-2016 12:04

Hi I bought the alta a month ago and it was working fine on my iPhone 4s. Today I've upgraded to a iPhone 6. My Fitbit app says it's looking for my alta but doesn't find it! Any advice?
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-26-2016 14:03

‎07-26-2016 14:03

Hello @MikeRansom,

 

Welcome to the community!

 

The newer Fitbit trackers form a bond with the smartphone; this is how notifications work.  If you're having trouble finding your tracker, this probably means that your older iPhone 4s is interfering with the communication.  Try this:

  1. On your iPhone 4s, delete the bluetooth pairing with your Alta.
  2. Uninstall the Fitbit App.
  3. Turn off your iPhone 4s.
  4. On your iPhone 6, run the Fitbit App.
  5. Try a "Sync Now".

Hopefully it'll find it from now on.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
3 REPLIES 3

‎07-26-2016 12:41

‎07-26-2016 12:41

I had to do it a few times but then it did find my Alta. But I ran into another problem its not accurate. I think its the app. I can sign onto the computer and it accurate.

 

Best Answer
0 Votes

‎07-26-2016 14:03

‎07-26-2016 14:03

Hello @MikeRansom,

 

Welcome to the community!

 

The newer Fitbit trackers form a bond with the smartphone; this is how notifications work.  If you're having trouble finding your tracker, this probably means that your older iPhone 4s is interfering with the communication.  Try this:

  1. On your iPhone 4s, delete the bluetooth pairing with your Alta.
  2. Uninstall the Fitbit App.
  3. Turn off your iPhone 4s.
  4. On your iPhone 6, run the Fitbit App.
  5. Try a "Sync Now".

Hopefully it'll find it from now on.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-26-2016 22:34

‎07-26-2016 22:34

Thanks for your help everyone, sorted now
Best Answer
0 Votes