New iPhone can't find the Charge 2.

[SunsetRunner]

My new iPhone wont find my charge2. Tried to turn of and on bluetooht. What can I do?

Moderator Edit: Clarified Subject.

[SteveH · Accepted solution]

Do you still have your old phone? If so, make sure there isn't still a connection to the fitbit in the phone's bluetooth settings as this could be blocking connection to your new phone.

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community. It's great to see you too @SteveH, thanks for all your help. 

@SunsetRunner, thanks for your participation in the Forums and for sharing your experience with us. If you have already tried the troubleshooting steps described by @SteveH and your Charge 2 is still not syncing, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LizzyZizzle]

Hi all

i am having the same issue. It has been working for 2 months on this new phone but just all of a sudden stopped working. None of my devices can find it and I have tried everything above. What should I do?

[Sarabara]

This happened to me too. The way I fixed it was by going into the settings in my Fitbit app for the device, then turning on all-day syncH. A pop-up then asked me if I wanted to pair the device and I clicked yes. Hope this helps!

[MonBon]

Did you have any luck? I'm even trying to set up as new devise and iPhone just doesn't discover via bluetooth. Fitbit all charged etc. Meaning I can't even sync to change the time as tracer wasn't used for some time. Any help appreciated. 

[MonBon]

Seems SteveH below had a great answer!

Why don't they tel your this straight away... so simple and it worked - went to my old iPhone, Charge 2 was still there. So I removed it and played with bluetooth on and off on a new iPhone twice. And it worked! Finally it discovered my tracker and was able to pair it. Thanks for sharing.