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New iphone/upgrade

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‎02-14-2017 05:00

‎02-14-2017 05:00

I just got a new iphone 5 with a new carrier.  How do I transfer my Fitbit to new phone without losing my account information

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‎02-14-2017 05:49

‎02-14-2017 05:49

All your data is held on the fitbit servers rather than your phone so this shouldn't be an issue. Just download the fitbit app and sign on using your existing account details.

 

One thing to check though is whether your old phone still has a bluetooth connection. If it has, delete it as this may stop your new phone connecting.

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‎02-15-2017 05:51

In response to SteveH

‎02-15-2017 05:51

Hello @IndianaTon, thanks for joining us, it's great to have you on board. Smiley Happy, it's nice to see you around @SteveH, thanks for your insight. 

 

@IndianaTon, as @SteveH mentioned, all the information from your account gets stored in our servers, once you download the Fitbit app and log in to your account, the information will be available on your new phone. Additionally, please go to your old phone Bluetooth settings and check if your tracker is on the list of paired devices; if it is, tap on it and select Forget this Device. Then, try to sync your tracker with your new phone.

 

I hope this can be helpful, if there's anything else I can do for you, please keep me posted! Smiley Wink

 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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