New sleep tile not updating its display properly

[ElectraShore]

I've been trying out the new iOS tile display. I have it in the third row, next to the heart display. The sleep tile correctly displays today's amount of sleep. But when I move to data displays for earlier days, all the tiles update properly except for the sleep tile which continues to show only the current day's reading. It's as though it's stuck on today. When I switch back to the line display, the sleep info changes correctly as I move back through the days.

I've got the current version of the app but the problem was there before today's update. I've quit and restarted the app and my iPhone.

Any ideas how to get that one sleep tile to read the underlying data from the past correctly?

[ElectraShore]

By it, in the second sentence, I mean the sleep tile.

[DerrickS]

@ElectraShore The tiles below your fitness stats show the most recent information even if you are looking at your fitness stats from a previous day. To view things like your sleep, heart rate, or water intake, tap the individual tile to see your history.

Click here for more information about the iOS dashboard preview.

[ElectraShore]

Thanks for your explanation, which is clear. However, there is no obvious reason to do this.

The display of some info that updates and some that sticks without any method of distinguishing which ones are which is confusing, particularly when it's unnecessarily so. Fitbit has managed to "improve" the display design to the point where it doesn't work as well as the well designed previous version.

For instance the display clearly says at the top as a heading when one is moving backwards in time as, say, "Today", or "Monday". When the day is today, all the data is current. When you move back to Monday, some data for Monday is shown but other data is now "wrong" because it's still today's, and for no apparent reason.

There's no demarcation line to separate the two types of info, and/or there's no change in background colour of the tiles that change or stay the same.

This is an obvious design problem and not intuitive for the user. You are not going to be there to explain each time to new users what the (erroneous) concept is. And frankly, it's not necessary unless the design is flawed.

/ Peter Morgan

[stricsh11]

Totally agree with Peter's comments. The larger tiles not updating seems like a big shortcoming with the new dashboard. They update for each day with the current dashboard, so why not in the new dashboard. It's obviously not a technology limitation.

The purpose of a dashboard is to show all items with current information at once glance so the user doesn't have to spend time on additional clicks. Conversely, and in a less intuitive manner where the user thinks it's broken, Fitbit has created the need for additional clicks. This is a software user interface 101 mistake.

For me, the bottom line is to have those larger tiles update or remove them from the dashboard. It causes more confusion and Fitbit will be answering thousands of support questions about this one feature.

[snuffman7773]

I also agree. This should be addressed. If the heading states "Monday", everything below the heading should refer to Monday otherwise the data is incorrect.