New update 10/07

[Sarahdollee]

So any one else having issues with the new update? The information on my tracker is different to what is being synced on to the app??? It’s really disheartening! I know I’ve hit what I need to hit but it won’t be tracked historically! Is there going to be a way to sort this before I lose the information?

[Rich_Laue]

Can you give an example of what is different? Is it all the data or just active hours. An issue that they are working on

[Sarahdollee]

So my active hours are different, on my watch it’s 13/13 hours complete and I know this is correct, but on the app states 10/13 and won’t update. Also has not tracked any heart rate and there for calories from 5pm to 8pm so looks like I am over eating 😞

Sent from my iPhone

[Rich_Laue]

We know about the active hours, was the tracker showing a heart during this period? 

[Sarahdollee]

I’m not entirely sure what you mean?

Sent from my iPhone

[Rich_Laue]

I mean Fitbit is aware of the active hour issue.as for heart rate, you say that it is missing for a period of time. I simply asked if you notice a heart rate on the tracker during this period. 

[Sarahdollee]

To be honest I’m not sure, part of the time I had it on exercise mode as was in a class so didn’t really look at it

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