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New update Killing my steps with every sync!!!

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‎01-12-2017 12:35

‎01-12-2017 12:35

Don't update yet. I always thought updates would be good!  With my knee and feet I'm still pushing steps and biking but today I'm losing thousands of steps with every sync!!  Ugh!!

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‎01-14-2017 07:01

‎01-14-2017 07:01

Hello @Kawuen, thanks for joining us. It's great to see new faces around. Smiley Happy

 

This is indeed a very odd situation and I would like to know if your steps are resetting to 0 when you sync your tracker. If so, please restart your tracker and your phone and sync again, please check if the steps keep disappearing. If they are, please feel free to reply so I can check this further.

 

Give it a try and keep me posted! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-14-2017 13:59

In response to MarcoGFitbit

‎01-14-2017 13:59

Thanks Marco. Humberto has. Even helping me via email. Ultimately the day I updated my app I deleted exercises. That gave me my steps back for the day but now sometimes I can log exercises sometimes I can't (the steps delete out of the big total). I guess this might be something to tweak on the next update. Thanks!

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