Newest app version not working

[J2h1]

When is the fix for the newest version going to be fixed? My Fitbit is useless until it can sync to my phone. I paid for this newer Fitbit and enjoyed it for a few weeks until the November version messed it up. Please fix it or acknowledge there is a problem.

[Kmransom123]

@J2h1  What problem(s) are you having?  I am on the newest version and have not had any issues.  What phone are you using?  What have you tried - give us some more information and perhaps we can help further.

[MISSSSHOUSTON]

My iPhone 6S is not syncing since the updated version hit. It will not recognize my watch after I put the 4 digit code in!

Moderator Edit: Format

[MarcoGFitbit]

Hello @J2h1 and @MISSSSHOUSTON, have a warm welcome to the Fitbit Community! Thank you for your help @Kmransom123, it's nice to see you around. 

As you're trackers are not able to sync, I'd like to suggest checking @HelenaFitbit's excellent recommendations to help your trackers to sync to the Fitbit app once again. In case this doesn't do the trick, please try to set up your tracker as a new device to reset the connection between the Fitbit tracker and the phone:

1. Plug in your tracker and make sure it's charging
2. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. If the app asks you to replace your current tracker, please replace it and continue with the process.

Give it a try and feel free to reply in case you need anything else!. 

[J2h1]

I have a Blaze and I'm using my iPhone 6S+. It was working fine until the latest version came out. It won't sync. I have "forget device" and put the new code in from the watch but nothing after that. It's like it can't find it. Has anyone looked at the reviews on the Apple App Store? I'm not the only one with issues on the last version. 

[J2h1]

Exactly my prob!

[MarcoGFitbit]

Hello @J2h1, I hope you're doing well. 

At this point I'd like to suggest restarting your Fitbit Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, this should take less than 10 seconds, and then letting go of the buttons.

After that, please try to set up your tracker as a new device once again. In case this doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know about the steps you've performed so far, I'm positive they will be more than happy to assist you further.

Keep me posted!