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'No Recent Activity

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‎11-14-2016 21:26

‎11-14-2016 21:26

I recently got a Charge 2 I've been very active the last few days. My profile has shown 'no recent activity' why?
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4 REPLIES 4

‎11-15-2016 05:37

‎11-15-2016 05:37

Hello @AWCharge2 elcome to the Fitbit Community!

 

Where are you able to see the "No recent Activity" message? Would it be possible for you to reply with a screenshot?, that would be very helpful! Smiley Happy

 

Syncing your tracker could be a great idea at this moment; after syncing, wait for a minute to allow the data to update. Additionally, please try logging out from the app, restart your phone and logging back in to check if the message still appears.

 

Give it a try and let me know, I'll be waiting for your reply!  

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-17-2016 15:42

In response to MarcoGFitbit

‎11-17-2016 15:42

On my profile, where you see average steps per day. It doesn't always update and says 'no recent activity' seems to be random
Thanks, Alexi
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‎11-21-2016 04:19

In response to AWCharge2

‎11-21-2016 04:19

Thank you for the reply @AWCharge2! Would it be possible for you to reply with a screenshot once the No Recent Activity message appears once again on the Fitbit app? That would be really helpful. Robot Happy

 

Keep me posted! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-21-2016 08:57

In response to MarcoGFitbit

‎11-21-2016 08:57

Hi. First time on this forum so I hope I'm doing this right!

I've been using the FitBit app on my iphone 6 for about 1 year. I have never had to sync it as it seems to update to my fitbit account automatically. I've just noticed that my activity is showing as zero for the last week which make no sense. Anyone got any idea how I can resolve this?

Thanks

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