03-26-2019
19:34
- last edited on
03-27-2019
07:44
by
MarcoGFitbit
03-26-2019
19:34
- last edited on
03-27-2019
07:44
by
MarcoGFitbit
My app shows I have run but there are no active minutes.
Moderator Edit: Clarified Subject.
03-27-2019 07:46
03-27-2019 07:46
Hello @5.am.runner have a warm welcome to the Fitbit Community.
I appreciate your participation in the Forums and for sharing your experience with us. Tell me, which device are you currently using? Have you restarted it already?
At this moment, I would like to suggest you to go to the Exercise tile in the Fitbit app and tap on your activity, if active minutes are showing up here but not on the Active Minutes tile, please force-quit the app and open it again. If this doesn't seem to work, log out from the app, restart your phone and log back in.
I hope this can be helpful, give it a try and let us know the outcome.
03-27-2019 12:40
03-27-2019 12:40
03-28-2019 09:36
03-28-2019 09:36
Hello @5.am.runner thanks for taking the time to reply, I hope you're doing well.
I appreciate you have come back and let us know you've tried the steps provided earlier. At this moment, please restart your Fitbit device and monitor it on your next exercises, if you're still not getting active minutes for your exercises, please let us know!
Happy stepping!
03-28-2019 10:33
03-28-2019 10:33