No heart rate on versa

[Jenner27]

Hi, earlier this Week by versa wouldn’t connect to Bluetooth, wouldn’t record steps etc. Now it seems to be connecting and I’m receiving notifications and getting a step count. However, I’m still not getting a heart rate. There are no lights on the bottom of my Fitbit when I take it off...

[SunsetRunner]

Hello @Jenner27 

Lets first check to make sure you have “heart rate” checked as part of your tracker device. Sign into your Fitbit app, tap profile picture, scroll down and tap Versa, then scroll down and tap customize display. Check here to ensure your “heart rate” is checked
😉 please let me know if this resolves your issue

[SunsetRunner]

Also @Jenner27 

on your device hit the setting gear wheel and find Heart rate and make sure it’s turned to on 

[Jenner27]

Hi I don’t have “customize display” on my Fitbit

Sent from my iPhone

[SunsetRunner]

hello again @Jenner27 

This can explain better to see where I’m trying to describe: https://help.fitbit.com/articles/en_US/Help_article/1582

[Jenner27]

I followed the instructions for my versa and there is nowhere in the app that mentions heartbeat. It only shows it on the device.

Sent from my iPhone

[SunsetRunner]

Hello @Jenner27 

I think I understand where my confusion is. You refer to your device as your Versa. I refer to the device as your iOS device (iPhone, iPad) Neither here not there I think I now know what you want. If I’m understanding correctly you do indeed have the heart rate showing in your Fitbit tracker Versa. Your trying to see it on your Fitbit App. 
To get your heart rate to show on your Fitbit app do this:

open Fitbit App

tap “Discover” on bottom left of your screen

tap Health & Fitness Stats

look for Heart Rate tile and tap it

tap “Add” at the bottom 

(doing this will pop you back to the home page)

Now your heart rate will show among the same place your current challenges are located. 

Tips about heart rate on Versa is found here: https://help.fitbit.com/articles/en_US/Help_article/1565#ImpactsAccuracy

😃 I hope this is what you are looking for and has resolved your question. 

[Jenner27]

When I do this it says “added today”. Should I uninstall/reinstall app? I already shut down and restarted my versa and nothing changed.

Sent from my iPhone

[SunsetRunner]

Hello again @Jenner27 

look again at my instructions....I made a slight change to help you. Look at the bold lettering:

To get your heart rate to show on your Fitbit app do this:

open Fitbit App

tap “Discover” on bottom left of your screen

tap Health & Fitness Stats

look for Heart Rate tile and tap it

tap “Add” at the bottom (click the “Add To Today”......I just shortened my word to add before)

(doing this will pop you back to the home page)

Now your heart rate will show among the same place your current challenges are located. 

[SunsetRunner]

@Jenner27 

The instructions I’m giving you is to get your Heart Rate to show on your Fitbit App (not your Versa....I thought your heart rate is already showing on your Versa) 

[Jenner27]

It’s not showing on my versa. I followed the instructions & it already says added to today. I tried clicking on it and it does nothing.

Sent from my iPhone

[SunsetRunner · Accepted solution]

Lets try this one more time @Jenner27 

Here is how to set up your heart rate:

1. On your VERSA that you wear on your wrist do this: Open the Settings , and find Heart Rate. Make sure it's set to On.

1. On the Fitbit App do this: On your Fitbit App tap your profile picture on the upper left then tap the word Versa ( just under where is abs “My Family”) then Tap Heart Rate and make sure it's set to Auto. Now Sync your device.

😉 please let me know if this finally works

[Jenner27]

Sent from my iPhone