No heart rate showing in the Fitbit app.

[Go4fit]

Good morning Fitbit boys and girls. I need some help with my Fitbit app and wonder if anybody has had the same problem.

My Fitbit Alta HR is working great but i am having trouble with the app on my iPhone.

The app shows all the details except my hart rate, the Fitbit shows my HR perfectly fine but the app wont show it no matter what settings i have changed or even how many times i have synced my device.

Its not a major problem because i can see it on my Fitbit but was just wondering.

Hope somebody can help or give me some advice.

Thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Go4fit, I hope you're doing well, it's great to have you on board the Fitbit Community. 

Thanks for bringing this to my attention, I'm very glad you're enjoying your Alta HR. Tell me, is the heart rate tile not showing in the app Dashboard? If so, keep in mind that when a tile is not showing in the Fitbit app is because of two different reasons:

1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
2. The tile has been removed from the Dashboard and is not invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Go4fit]

Thanks for your reply

I’m afraid that isn’t not the problem at all. 

The tile is there but it just does does not show the HR in the app. 

Its shows perfectly fine on the on the device itself but just not in the app. 

[MarcoGFitbit]

Hello @Go4fit, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have clarified this with me. Usually, when your tracker starts syncing you should be able to see the current heart rate in the tile and after the tracker has synced and shows as "connected" you will still see it. Now, in this case I would like to suggest you to enable All-day Sync so your tracker can keep a constant Bluetooth connection. To enable All-day Sync go to Account > your tracker  and scroll down until you find the option. After that, go back to the Dashboard and sync your tracker, check if the heart rate tile shows you any information (give it 1 or 2 minutes).

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Go4fit]

Good Morning MarcoGFitbit

It is currently and always on sync all day mode. 

When i sync it shows me the HR for a few seconds then it goes blank and does not show any information after that. 

It is really strange 

[MarcoGFitbit · Accepted solution]

Hello @Go4fit, I hope you're having an excellent day, I appreciate you have taken the time to reply to let me know you have already enabled All-day Sync in your phone and that the app is showing you heart rate for a few seconds. 

When the app finishes syncing, are you able to see a green icon next to the name of your tracker? After the heart rate stops showing, are you seeing a double dash (--) symbol or does the tile shows you the average heart rate? If so, please check if the heart rate is showing in your tracker at the moment, the double dash indicates no reading is being found. 

Now, if the tracker is connected and you have a heart rate reading, I would like to recommend you to set up your tracker as a new device to reset the connection between the tracker and the app. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome! 

[Go4fit]

Dear MarcoGFitbit

Thank you so much for your help with this. 

After following your advice it now works again. 

I appreciate your your help very much. 

Have a a great day. 

Cheers

[MarcoGFitbit]

Hello @Go4fit, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Bobdamoose]

Alta HR working great until last few days when I changed phones. Won’t display HR on app but ok on device. Tried reloading app, making sure HR was on auto or on, etc. Running most up to date app version. 

Any ideas?

[Go4fit]

Good Evening.

I followed the advice posted in one of the replies and it resolved my issue.

Good luck

Get Outlook for iOS

[Bobdamoose]

Thanks, worked great!