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No information displayed after modifying Stride Length.

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‎06-24-2017 12:02 - last edited on ‎06-28-2017 08:05 by Moderator Alum

‎06-24-2017 12:02 - last edited on ‎06-28-2017 08:05 by Moderator Alum

I made some amendments to my stride length, went out for a 5 mile walk, but nothing is being recorded on my dashboard or showing any performance metrics on my iPhone or FitBit. Any help would be appreciated 

 

Moderator Edit: Clarified Subject.

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‎06-28-2017 08:22

‎06-28-2017 08:22

Hello @Shy-Twy, it's great to see you around, I hope you're having a great day. Smiley Happy

 

This seems like a very odd situation, but it's possible the information on the Fitbit app is not being updated correctly. Have you checked the exercise section on the online Dashboard to check if your walk was recorded? If so, please try the following:

 

  • Force-close the Fitbit app by double-tapping the home button and swiping up the app. If this doesn't seem to do the trick:
  • Log out from the app, restart your phone and log back in. 

In case your tracker is the one not recording the exercise, please restart it and perform an activity afterwards. 

 

Please give this a try and if you need further assistance, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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