help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No information showing in the Community feed after the update.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2017 12:01 - last edited on ‎09-14-2017 05:10 by Moderator Alum

‎09-13-2017 12:01 - last edited on ‎09-14-2017 05:10 by Moderator Alum

Since the update nothing is showing up in my community feed and my new notifications arent showing up. It says I have some but it shows nothing new. Worst is Im not receiving the community feed, so cant see my or anyone elses posts. Plus a lot of other things arent working anymore like my daily stats, trophies, etc

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎09-14-2017 05:39

‎09-14-2017 05:39

Hello @RachaelL, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation. Have you force-closed the Fitbit app by double tapping the home button on your phone and swiping up the app? If so, please log out from the app, restart your phone and log back in. If you're still not able to see information in the Community tab, please take a screenshot of it and reply to me with it so I can check this further. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes