“No internet connection" error message

[Kk_katers]

Issue still not resolved from your previous post by Marco. The app continues to do this, I’ve turned Bluetooth on and off, reconnected my flex, removed the app and brought it back, turned the phone off, switched from WiFi to cellular data; and it doesn’t work! 6th time this week I’ve experienced this; only this time I can’t get it to go away 

[SunsetRunner]

Hi @Kk_katers. I don’t see the previous post you mentioned so please forgive me if I am repeating suggestions. But when this error message showed up on my Ionic, I resolved it by doing this. 

1. Open the Fitbit app on the iPhone
2. Tap the account icon at the top, right of the screen
3. Select Ionic
4. Scroll down to WiFi Settings and follow the directions from there.

From your screen shots, it does not appear that you have an Ionic. Tap here for how to check your wifi settings on other Fitbit devices. 

[Kk_katers]

I don’t have a WiFi option.

[Kk_katers]

There is no WiFi option 

[SunsetRunner]

Thank you for the screen shot, @Kk_katers. Other than making sure your iPhone is connected to wifi, or is in wifi range when you sync, all I can recommend at this point is to contact Support. 

[CathyJH]

I also continue to intermittently receive the "No Internet Connection" message. I surely hope we are not back to square one after this was recognized as an issue in April, and reported as fixed on May 15th with the v2.50 release. The discussion and announcement were with @MarcoGFitbit and @KateFitbit.

In my case the issue started with the April 2nd v2.48 app release. I keep the Fitbit app loaded on my iPhone all day. *Sometimes* when I unlock the phone after a period of inactivity I get the "No Internet Connection" message followed by "Connect to the internet to view historical data". There is not a connectivity problem with any other apps or services on my phone. The workaround is to close the Fitbit app and reload it. I have installed the latest updates as available. I have also logged out, restarted my phone, and logged back in several times. Same problem. My config: iPhone 8 plus, iOS v11.2, Fitbit app v2.50. @KateFitbit had asked us to open a new post if the problem was not resolved with v2.50 so here we are doing that. It may be beneficial to take this back to the folks who worked with us originally. Thank you.

[KateFitbit]

@Kk_katers, @CathyJH Thanks for your reports. I'll continue to monitor this thread. I would definitely ensure you have a secure wifi connection. I have seen this message at work on occasion, but it's when my phone has yet to connect to wifi (we have multiple networks, sometimes my preferred isn't available and it looks for another) I tap on the network in settings and it works after that.  

[CathyJH]

Thanks for your response @KateFitbit. In my case there is no Wi-Fi issue. The other apps on my phone continue to run with no issue. This happens intermittently both at home and at work, internet has not started having issues at either place. I notice 2 consistent clues - this started after the April 2nd update, and it happens when I unlock the phone after I have manually locked it, or it has timed out and gone to sleep. It seems that the Fitbit app cannot re-establish the wifi connection when the phone wakes up. Sometimes. The other consistency is the workaround, I stop and restart the app and it is fine.

[Kk_katers]

Yeah that doesn’t work. The only option I’ve found is to uninstall and reinstall the app a couple times. Not very convenient or practical. But as this isn’t my first rodeo of issues with Fitbit, it doesn’t surprise me to have yet another issue I can’t work around

Day four no internet  

[xogyra2]

please get this “no internet connection” issue fixed.

[KateFitbit]

@xogyra2 I moved your post to this thread for better visibility. How often are you experiencing this? Have you tried the following: 

• Try to log in using cellular data, if you're still unable to log in:
• Change to a different WiFi signal, if you're still unable to log in:
• Restart your phone and try to log in again