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No messages in app since update

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‎10-10-2017 11:51

‎10-10-2017 11:51

Hi, I just updated my Fitbit app and the friend request/messages section only shows friend requests now. I get a push notification of a message from a friend on my phone, but can only view it in email and need to go to that friend's profile to send a reply. No messages visible in app at all. The messaging system in place was frustrating enough, with not being able to see what you sent and the limited character count, but now i don't have messages at all. Any advice?

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‎10-11-2017 09:17 - edited ‎10-11-2017 09:23

‎10-11-2017 09:17 - edited ‎10-11-2017 09:23

Hello @FunktasticMrF0X, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, were you able to receive the messages in Notifications tab inside the Fitbit app before the update or just through push Notifications? Are you currently running version 2.41 or 2.41.1 in the Fitbit app? (go to Account > Help to check the version). If you're running version 2.41, please update the app and monitor it for the next 24 hours to check if you're able to receive messages from friends again. If you have already updated, please log out from the app, restart your phone and log back in, then check if you're able to receive friends's messages again.

 

Thanks for your patience and understanding. if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-11-2017 15:15

In response to MarcoGFitbit

‎10-11-2017 15:15

Hi Marco,

It fixed itself after 4 days like that, but thanks for your advice. I had tried closing, logging out, etc, and nothing worked. I don't know what actually fixed it; I just looked today and things were ok. Oh, and the problem had occurred after updating to the most recent version available. Everything seems ok now. Also, I didn't mean to double post. I didn't even know I had, but when I was posting this issue, it faltered and told me to try again in a few minutes, so i refreshed and it worked then. Apologies for clogging up the board!

Have a great day.

Noah

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