No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

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Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[SunsetRunner]

Wow! I followed the steps and re-paired my phone in app, but still doesn’t
come through. Guess I’ll be calling again! Worked great til this latest iOS
update!
--
Take the time to make a difference in someone else's life....it will come
back in ways you can't even imagine!! 🙂

[vsseym]

Ok after turning a million things off and on and back off I have finally got text message notifications working on my Fitbit Blaze/iPhone 8 this evening.

The latest thing I did was update my iPhone to the latest software. Deleted the Fitbit app and reinstalled it. Then repaired my Fitbit to my iPhone.

I then set the following on my iPhone (which made it start working):

settings>notifications>messages

under alerts made sure there was a tick in all 3 boxes (lock screen/notification centre/banners)

My sounds was already set to “Note”

Show previews was set to Always

Notification grouping was set to Automatic

Repeat Alerts was set to once

Lets see how long it works for 🙂

[vsseym]

My whats app notifications have also started coming through this evening.

For the person who mentioned further up the thread that Fitbit has never worked with Whats App...

Under the Fitbit app, click on the Fitbit icon in the top left corner (mine is a Blaze), click on Notifications, click on App Notifications

This is where all other notifications will be listed that you can use (eg calendar, screen time, Whats App etc)

So with Whats App you need to receive a message from someone to start with and it will then list Whats App here. You can then turn it on

[mikchaos]

For me notifications still randomly stop working. Sometimes the connection doesn't seem to recover from dnd which I activate for the night. The only fix for me is to restart my phone which temporarily makes everything work again until it randomly stops. 

[SunsetRunner]

It’s fixed at the moment thanks to tech support.
--
Take the time to make a difference in someone else's life....it will come
back in ways you can't even imagine!! 🙂

[MarcoGFitbit]

Hello @SunsetRunner, @mikchaos, @vsseym, @Wsbest, @debdebdebdeb, @johnt11 and @UF, I hope you're having a great day, thanks for coming back. 

I appreciate your contact feedback and for keeping us updated. I would like to thank those of you who have come back and let us know your issue has now been resolved, I'm very glad. For those of you who are still having issues, would it be possible for you to go to your phone Settings > Notifcations > Fitbit and Settings > Notifications > Messages and take screenshots of what you're able to see here? Then reply to us with them. This will be very helfpul for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[vsseym]

Mines still working a day later.....I’ve even pushed the boat out and brought a new strap for my Blaze!! The old one was snapping!!

[MarcoGFitbit]

Hello @vsseym, thanks for coming back and keeping us updated, I really appreciate it. 

I'm very glad your Notifications are still working, don't hesitate to reply in case they stop or in case you need anything else, we'll be happy to assist you. We're happy you're enjoying your Fitbit Blaze and even got a new band for it! 

Happy stepping! 

[UF]

Uf here, I’ve implemented most of the suggestions. I’m now receiving Fitbit notifications on my ionic. But, that’s all. Nothing from any of my three mail accounts, messages or phone. Puzzled!

[Slevy21]

Hello. I am still not receiving notifications; messages or calls on my blaze watch. 

I restarted app. Reinstall app 2x

disconnected Fitbit and reconnected

to Bluetooth 

please advise any insight you have

thank you. 

[sunshine675]

I am still in the same boat as you. My text notifications have stopped after the iOS update. No one has any answers to what’s going on. Think I’m switching to an Apple Watch. 

[SunsetRunner]

Did you call customer support yet? They stayed with me on phone til it all
started working again:)
--
Take the time to make a difference in someone else's life....it will come
back in ways you can't even imagine!! 🙂

[sunshine675]

Yes I did. Someone else was suppose to call and they never did. They have no clue

[Gibzee]

Mine is completely opposite. I’ve been receiving texts/calls from my phone to my blaze however my phone is not receiving notifications from the Fitbit app like I used to. 

[smills1981]

Any new update regarding the fitbit no notifications after ios 12 update ?

[SunsetRunner]

Once the customer service person helped me I got it back. One of the things
she had me do is turn notifications off and back on. When that didn’t work
first time she took other steps including disconnecting and reconnecting
but I failed to write those steps down. Calling them is always a good
option!
--
Take the time to make a difference in someone else's life....it will come
back in ways you can't even imagine!! 🙂

[DaveFit1234]

My Charge 3 continues to have issues....

If I turn off notifications on my Charge 3, I get emails from my phone, text, and phone calls, but there is no vibration.

If I turn Notifications on, there is vibration, but the emails will not clear from my watch (they clear then come right back with a long string of old emails), and they keep coming back.... for a couple of days, then they stop.

I just turn off notifications, but that doesn't help because I don't know anything is coming in....

I still have my old timex ironman watch, and just bought a new band.. it is now 6 months and nothing is resolved.

Dave

[DaveFit1234]

[Marycassady]

I am still not getting notifications and I'm no longer getting a remider
when I am not at 250 steps. Really frustrating!

[Barrysu]

I've had several updates past iOS 12, so It's not iOS, mine works fine on
my iPhone X

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*Kind Regards,*
*-Barry*