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No password reset email arrives - 2 weeks no solution

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‎10-30-2017 07:58 - edited ‎10-30-2017 07:59

‎10-30-2017 07:58 - edited ‎10-30-2017 07:59

Hi. I have been waiting two weeks to get help with resetting my password.

I am typing the email address correctly.
It is not going to junk mail.
Email replies from support come through OK.

Last email was from Ricky R saying my email address was flagged as unable to receive automated emails and was it OK for him to reset this. I said yes. That was October 25. 
Ricky was the third person to reply to me and still no progress.

I have a lot of history data in the app which I don't want to lose.
I really need someone to either reset the password for me or maybe change my email address to another.

Any suggestions?

My case number is case. #21757762

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5 REPLIES 5

‎11-01-2017 07:50 - edited ‎11-01-2017 07:57

‎11-01-2017 07:50 - edited ‎11-01-2017 07:57

Hi

 

As it's out the hands of the most awesome community.

 

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.
 
Best Answer

‎11-01-2017 14:04

‎11-01-2017 14:04

Thanks for taking a break to visit the Community @Ischy! Smiley Happy I'll be happy to help here. I appreciate you have gone through some troubleshooting before posting in the forums. Thank so much for the case number as well. I'm sure our Support Team won't take long to reply back to you. Keep an eye on your inbox. Smiley Wink

 

I recommend trying once again to send the password reset email and check your junk/spam folders. Hope this helps! 

 

Keep me posted!

 

@SunsetRunner thanks so much for taking care of our community! Smiley Very Happy

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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‎11-08-2017 00:11

In response to SunsetRunner

‎11-08-2017 00:11

This has now been fixed. 

I originally tried the support page and kept getting someone different asking questions I had already answered.

It took two weeks to get my password reset.

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‎11-08-2017 00:15

In response to MariamV

‎11-08-2017 00:15

Hi. 

 

I turned to the community because two weeks of communicating via the page and email did not work.
There was a flag set at the fitbit end which did not allow the reset email to be sent to me no matter how often I tried. The support people's emails always made it through OK.
It's a bit frustrating having to re-explain the situation over and over and not have previous replies looked at by new people. 
It has now been fixed. 

Thankyou.

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‎11-08-2017 09:01

In response to Ischy

‎11-08-2017 09:01

Fab Heart
 
When desired, feel free to check out the Lifestyle Discussions Forums, to find friends, share recipies and much more.
 
Happy Fitbitting
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