No search results when editing exercise type

[Karlbusen]

When I track a "Workout" and try to change it to something else in the IOS app under "Categorize exercise" it doesn't show any results when I try to search for it. It show my latest for example: "Run" and "Sport". But even when I try to search for these it doesn't give any results.

Thanks in advance!

Fitbit 3.15.1 (925)

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Karlbusen. Welcome! It's good to see you here in the forums.

Thanks for bringing this to my attention, as well for keeping the Fitbit app updated. This shouldn't be happening and just to confirm, may I know since when this started to happen? Also, does the same happen when manually logging an exercise? If possible, take a screenshot of what is displayed in the Fitbit app and attach it in your reply so I can look into this.

In the meantime, let's give a try to the following steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app and log back into your account.
4. Tap on the exercise tile > your exercise > Categorize Exercise and try editing your information one more time.

Keep me posted.

[Karlbusen]

Thanks for the reply!

I'm not really sure when this started happening, I haven't used this functionality for awhile. But it worked about a year ago I think?

Manually logging is the same unfortunately.

I've tried login out, force quitting the app and restarting the iPhone, no luck there.

 

[Karlbusen]

Confirmed that my girlfriend has the same issue. Could it be something related to iPhone X, Charge 3 or our location (Sweden) maybe?

[LZeeW · Accepted solution]

@Karlbusen   I remember another user describing the same problem some time ago.  We went back and forth because I can re-categorize a workout to anything on the list in the US.  Turns out she is in Sweden.  Try changing your language to English in the app.  I can't remember if that works or not.

I can do to on my app in the US.  I just checked.

[Karlbusen]

 @LZeeW That works! Changing from Automatic (which is Sweden) to United States gives me the excercises back!

And I also noticed that Sweden is listen twice, one of them works and the other doesn't!

Anywho, might be worth forwarding to the dev team @LizzyFitbit 😊

And thanks @LZeeW for the help! 😊

[LizzyFitbit]

Hi @Karlbusen and @LZeeW. It's nice to see both of you in the forums.

@LZeeW, that was a great advice! Thanks for your great help and I'm sure others will find your post very helpful. 😊

@Karlbusen, thanks for keeping me updated and sharing a screenshot of what it's displayed. I'm glad that the exercises came back for you and your girlfriend after trying the suggestions from this thread.

About Sweden listed twice in the Fitbit app, I'll report it to our team so it can be corrected and prevent any confusion. If there's anything else I can do for you, please keep me posted.

See you around.

[Karlbusen]

@LizzyFitbit That's all for now:) Thanks for a great product and service! 😊👍

[LizzyFitbit]

Hi @Karlbusen. I hope you're doing well.

You're very welcome and thanks to you for your kind words! In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends, find great tips and share your success stories with other members.

Happy stepping! 😎

[LizNer]

Hi, I’m a new user and the problem still exist. I’m in Sweden and doesn’t see anything workout categories. 
Im going to try the tips above but so you know-the problem isn’t fixed. 
(iPhone X with Fitbit sense)

[LizzyFitbit]

Hi @LizNer, welcome on board.

Thanks for joining this thread and for your efforts while trying the steps suggested above. I'm sorry that you're unable to log your exercises in Sweden. This issue has been reported to our team and they're working hard to bring a solution to all our affected members. While I don't have a time frame, be sure that your feedback hasn't gone unnoticed and I'll keep our team informed of the impact this has caused you.

See you around.