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No sleep stages

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‎11-29-2020 10:08 - last edited on ‎11-30-2020 11:47 by

‎11-29-2020 10:08 - last edited on ‎11-30-2020 11:47 by

Is anyone else having problems with the sleep recording? For the last three weeks it’s been just a bar like the original recording a long time ago???? It works for a couple of days and then not!!!

 

 

Moderator edit: subject for clarity 

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‎11-30-2020 11:46

‎11-30-2020 11:46

Hi @Kandee, it's nice to see you again in our Community Forums.

 

I appreciate your participation in the Forums and sharing that you're not receiving the sleep stages, only the basic sleep data. I understand how you are feeling and I am here to help. I recommend restarting your device and following the complete troubleshooting steps in our help article: Why don't I see sleep stages today? 

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-04-2020 09:23

‎12-04-2020 09:23

Mine has never worked...

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‎12-04-2020 13:15

In response to Dimetri6

‎12-04-2020 13:15

Welcome to the Fitbit Community, @Dimetri6.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. I could see that you got in touch with our Support team about this. I've sent these details to them and they will continue assisting you. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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