Stopped receiving notifications on my Charge 4

[amits99]

Hi,

Opening this issue again, after I posted this 2 weeks ago and didn't get replies.

I stopped receiving notifications on my Charge 4 about 4 weeks ago.

I have iPhone 11, iOS 14.2 and the latest version of the fitbit app.

I have tried the following things:

1. Remove the Charge 4 from the bluetooth devices 

2. Restart it

3. Re-pair it with the iPhone 

4. Force-quit the fitbit app 

5. Also doubled-check on this article: https://help.fitbit.com/articles/en_US/Help_article/1979.htm?Highlight=notifications

but still no luck...

Would like your help with this issue, thanks! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @amits99.

I appreciate your participation in the Forums and sharing that you stopped receiving notifications on your Charge 4. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

I'll be around if you have any questions.