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No sync connection since iOS update to 13.4

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‎04-08-2020 09:15 - last edited on ‎05-04-2020 14:15 by

‎04-08-2020 09:15 - last edited on ‎05-04-2020 14:15 by

And now I'm seeing Android users are also having the same issue after their system update. C'mon, FitBit, we know it's on your end. PLEASE FIX IT!

 

 

Moderator edit: subject for clarity

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‎05-04-2020 14:14

‎05-04-2020 14:14

Hi @RedHedd, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your device since iOS update. I totally understand how you are feeling and I am here to help. I appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. 

 

Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. I also recommend doing the following:

 

- Open Settings app on phone.

- Scroll down, tap Fitbit -> Toggle Location to 'Always'

- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

Find our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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