No text notifications

[Hstrong]

I have tried ALL of the easy fixes and still not text notifications 😞 

Moderator edit: subject for clarity

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Hstrong]

Yes iPhone 11

[Odyssey13]

I'll move this to the iOS area for more relevant responses for you. I know the app was recently updated and you may need to check your settings.

[Hstrong]

Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hstrong. It's nice to see you around, @Odyssey13.

@Hstrong I appreciate your participation in the Forums and sharing that you're not receiving text notifications. Thanks for trying to resolve this, I totally understand how you are feeling. I appreciate the additional details and I am here to help. It’s important that you carefully review your notifications settings on your iPhone. Please confirm if you've followed all instructions in Troubleshooting quick tips for iPhones. 

It's recommended to have "Show Previews" set to Always or When Unlocked. If it's not working with "Always" setting please try to change to "When Unlocked".

@Odyssey13 thank you for your support! 

Let me know how it goes, I'll be around. 

[Hstrong]

I tried them all again to be safe still nothing at all 

[LiliyaFitbit]

Hi @Hstrong, thank you for your reply. 

I appreciate your time and efforts. I would like to advise that this issue has been reported to our team and we're working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app and your phone up-to-date. I am sorry for any trouble, thank you for your patience. 

If you have any questions, feel free to let me know.