No vibration when the phone rings

[sid75]

Hello

I have been a fitbit user for last 5 years! And very happy with the product as well as features, I use it largely for sleep monitoring, steps and specifically as an alert for calendar as well as phone ring on the alert feature of the device

Last few days, the Fitbit does not vibrate when the phone rings!!!

After reading on various forums, i have done the following:

- Fitbit is updated in terms of firmware and so is my iOS
- Checked for vibration on the relax mode, works but very faint
- Notifications is turned ON on the device as well as iOS
- Have disconnected the device from Bluetooth and configured again (works on occasion for an instance)    
- Also have switched OFF the device and turned it back on

- I have not dropped or damaged the device

So have done everything I could do as per the FAQ's except the factory reset!! 

Can someone guide me or tell me next steps, if factory reset will help bring it back.

Thanks

[LiliyaFitbit]

Hi @sid75, it's nice to see you again in our Community Forums. 

I am sorry to hear your Fitbit device does not vibrate when the phone rings. I totally understand how you are feeling as you like the device and would like to continue enjoying the Fitbit experience. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

If you have any questions, feel free to let me know.