Non-syncing Alta

[teacher32549]

Alta not syncing.  I reset Bluetooth, Alta and I phone (6S).     I have done done more times than I can count.  Arrows on my phone just keep twirling and twirling.  HELP!!!!

[MarcoGFitbit]

Hello @teacher32549, I hope you're having a great day, it's nice to see you around! 

Thanks for letting me know about the troubleshooting steps you've performed so far. In this case, as your Alta seems not to be syncing correctly, I would like to recommend setting it up as a new device to reset the connection between your tracker and your phone. Don't worry, this won't remove any of the information stored in your account so far. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your Alta is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your Alta once again, only this time leave it plugged in and charging.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

Additionally, please make sure there are no other Bluetooth devices around that might interfere with the set up process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[teacher32549]

I reset my Alta as a new device and it synced. Yeah!!!  An hour later, it was back to not syncing. I went four days with no steps and no sleep.  How do you do that?   Some days it will sync and some days it won't. Today I day atotal of 17,690 steps but it flipped ack to 10,000 + steps.  It is disheartening and frustrating!!!!!

[claudiacombs]

Fitbit working fine but won't sync with iPhone 

[MarcoGFitbit]

Hello @teacher32549, thanks for taking the time to reply, I hope you're having a great day. It's nice to have you on board @claudiacombs, thanks for joining the conversation.

@teacher32549, if your tracker is still not syncing correctly, please try enabling All-Day sync on the Fitbit app, this will help the tracker sync with your phone more easily. To enable it, tap on Account > Your Tracker and scroll down until you see All-Day sync. 

@claudiacombs, which tracker are you currently using? Since when are you experiencing this situation? Have you tried the troubleshooting steps described in my previous post? If so, please try logging out from the Fitbit app, restart your phone and log back in. Please note that after logging in and syncing your tracker, you might need to wait for a couple of minutes before your tracker starts to sync.

I hope this can be helpful, if there's anything else I can help you with, please feel free to reply. 

[teacher32549]

I have done every suggestion that you have made, turning off all devices, restarting all devices, reinstalling my Fitbit and nothing really works.  The battery icon is on the upper left hand of the dashboard page just shows 2 arrows twirling and twirling in a circle, saying syncing but it doesn't sync. 

[MarcoGFitbit]

Hello @teacher32549, thanks for taking the time to reply to me again. I appreciate your patience and working through these troubleshooting steps. 

I've noticed you had contacted our Support Team in regards of this very same issue so I took the liberty to contact them and you should be able to receive a response from our team very soon with new steps to follow.

Once again, thank you for your patience and understanding, if there's anything else I can do for you, don't hesitate to reply!