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Not able to install Fitbit app on iOS 13.5, iPhone 7

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‎06-15-2020 12:05 - last edited on ‎06-18-2020 15:28 by

‎06-15-2020 12:05 - last edited on ‎06-18-2020 15:28 by

Hello,

 

I'm trying to install the Fitbit app on iOS 13.5, iPhone7. It shows error message i.e. App needs iOS version 12.2 or higher which seems irrelevant.

 

I tried to reboot the phone couple of times but no luck

 

Please help 

 

Thanks,

 

 

Moderator edit: personal info removed

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‎06-18-2020 15:49

‎06-18-2020 15:49

Welcome to the Fitbit Community, @MonishP.

 

I am sorry to hear you're unable to install the Fitbit app on your iPhone 7 with iOS 13.5. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend confirming if there is any update pending for your iPhone: Update your iPhone, iPad, or iPod touch. 

 

Please also try one more time to turn off your iPhone and wait 1-2 mins then turn your iPhone back on. Make sure you have a strong Internet connection and try installing the Fitbit app again. 

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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