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Not able to sync after the lastest Fitbit version

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‎11-23-2017 05:26 - edited ‎11-23-2017 05:41

‎11-23-2017 05:26 - edited ‎11-23-2017 05:41

Hi,

I am not able to sync my challenges  in the application. I think it has started to create this problem after the latest release of Fitbit blaze firmware or latest Fitbit application

Best Answer
1 REPLY 1

‎11-23-2017 18:56

‎11-23-2017 18:56

This is what I had to do for my Charge. 

 

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

To pair your tracker's Bluetooth from the Fitbit app do the following:
From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync

 

More info on how I got it to complete the download
https://help.fitbit.com/articles/en_US/Help_article/2047

 

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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