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Not getting call notifications/vibrations for alarms

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‎04-05-2016 21:25

‎04-05-2016 21:25

I have had my Fitbit charge HR for about 2 weeks now, and I can't get the vibration on the slient alarm to work as well as any call notifications. Any ideas? I have an iPhone 6 have made sure all my settings are set up to receive notification. Is this defective?
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‎04-06-2016 09:01 - edited ‎04-06-2016 09:02

‎04-06-2016 09:01 - edited ‎04-06-2016 09:02

A warm welcome to the Forums @Anajacks21. If your tracker is not vibrating as it should and is not receiving calls, I recommend Restarting your Charge HR and follow the Calls Notifications troubleshoot, after the restart process you can test it by setting an alarm or with a call. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-06-2016 19:03

In response to AlejandraFitbit

‎04-06-2016 19:03

I tried this last night. And I'll try it again tonight. But it didn't work when I tried it last night. The alarm works. But I'm not getting notified it is going off. Same with call notifications - all my call settings are turned on, but I'm not getting notified

Sent from my iPhone
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