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Not getting text messages on my Versa 2

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‎07-18-2020 16:33 - last edited on ‎07-19-2020 13:55 by

‎07-18-2020 16:33 - last edited on ‎07-19-2020 13:55 by

Everything works on my Fitbit versa 2 but I don’t receive any text messages. I have tried everything and I even bought another one and had the same problem with the second one. I have called Apple and they tried to fix the issue but that didnt work either. Has anyone else had this problem? 

 

 

Moderator edit: subject for clarity

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‎07-19-2020 13:54

‎07-19-2020 13:54

Welcome to the Fitbit Community, @KissMill.

 

I am sorry to hear you don't receive text messages on your Fitbit Versa 2. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. It’s important that you carefully review your notifications settings on your iPhone. Please confirm if you've followed all instructions in Troubleshooting quick tips for iPhones. 

 

It's recommended to have "Show Previews" set to Always or When Unlocked. If it's not working with "When Unlocked" setting please try to change to "Always".

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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