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Not lighting up and sync when fully charged

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‎05-24-2016 08:10

‎05-24-2016 08:10

My battery was running low so I put it in charger. Got the 5 blinking lights showing fully charged. I put it in band and tapped but no lights came on, tried to sync and app couldn't find fit bit. I tried the reset with the paper clip three times and also removed the fit bit from app and tried to add it back but it's not finding it? I have fit bit flex? Can anyone help? I put it back on charger and will light up 5 again???
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‎05-24-2016 08:12

‎05-24-2016 08:12

And now tried to add it to app again and got act forbidden (403)???
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‎05-24-2016 16:08

In response to Ttpritchett74

‎05-24-2016 16:08

@Ttpritchett74 Thanks for trying to troubleshoot your Flex on your own. I would recommend re-pairing your tracker to your account using the replacement setup process, click here for instructions.

This should get you back on track, but let me know if you need any additional help. Welcome to the Fitbit forums!

Derrick | Retired Moderator, Fitbit
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