help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Have not sync'd FitBit Charge in a month

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2016 10:57 - edited ‎05-24-2016 11:58

‎05-24-2016 10:57 - edited ‎05-24-2016 11:58

Hello

I have not sync'd my fitbit in about a month, opened up the app, and it starts to sync.  now the sync says it completes, but none of my step information is updated.

 

Suggestions on how to fix this?  

Best Answer
0 Votes
1 REPLY 1

‎05-24-2016 11:27

‎05-24-2016 11:27

@Beveridge I think I can help you out! I'd recommend:

 

1. Making sure that you are using the most current version of the Fitbit iOS App, version 2.22.1. Click here to be redirected to the iOS App Store.
2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

5. Open the Fitbit App to initiate a sync.

Keep me posted if this helps and welcome to the Community.

Derrick | Retired Moderator, Fitbit
Best Answer
0 Votes