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Have not sync'd FitBit Charge in a month

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Hello

I have not sync'd my fitbit in about a month, opened up the app, and it starts to sync.  now the sync says it completes, but none of my step information is updated.

 

Suggestions on how to fix this?  

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@Beveridge I think I can help you out! I'd recommend:

 

1. Making sure that you are using the most current version of the Fitbit iOS App, version 2.22.1. Click here to be redirected to the iOS App Store.
2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

5. Open the Fitbit App to initiate a sync.

Keep me posted if this helps and welcome to the Community.

Derrick | Retired Moderator, Fitbit

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