Not loading activity stats / sync activity

[Bobbo81]

Hi

There are two logs of activity that I can't get to sync. It constantly says that it is loading activity stats and a pink banner says !Try Again To Sync. This doesn't work.

Both activities were logged when I went for a walk and there was no mobile signal at all. The ones I've done since with Internet access have logged properly.

I've reset all my devices, quit the app, removed Bluetooth and added it again.

Nothing works.

[ginbin]

having same problem this morning.  My run is not syncing activity stats either. 

[SunsetRunner]

@ginbin, @Bobbo81

welcome to the Community. Have you had any issue logging activities with an Internet connexion? Since the information of the account is kept in servers it is always necessary to have an Internet connexion for the information to be kept. The fact that you had no signal could have caused the difficultly logging your activity. 

Please let me know if this has happened again! See you soon.

[Bobbo81]

Hi,

Thanks for the reply. It has only happened with those two. Shouldn't they update next time I was connected to the Internet? This hasn't happened. They are just sitting there as not synced.

Sent from my iPad

[ginbin]

Hi -

it syncs sometimes, and not others.  Sometimes I'm out of internet range and sometimes I have internet connection. When I do connect, it still doesn't sync no matter how many times I click on "try to sync again".  No pattern. I ran on Sat and Sunday this week and neither run synced.  I ran this morning and it did.  

[JuanJoFitbit]

@Bobbo81 @ginbin Thanks for getting back! I would like to know if you guys have made sure that your phone has the most recent app version installed. If so, I recommend restarting your trackers as advised in this help article. Make sure to select the tracker that you own.

Keep me posted on the outcome my friend and I'll be around!

[Bobbo81]

Hi, yes latest version and I've restarted my Fitbit too.

Thanks

Sent from my iPhone

[ginbin]

I also have most recent version for my app on IOS. I've restarted it, changed battery. no change.

In last 8 days I ran, 6 days and hiked one day.  it did not sync 2 of the runs and on the hike.  There does not appear to be a pattern.  One of the runs may have taken me out of internet range, but i finished it at my house and it was connected but still wouldn't sync.

This may not seem like a big deal to some people, but I review my stats in my runs (e.g. split times) as I'm training for a 1/2  marathon and like to know split times.  

[JuanJoFitbit]

@Bobbo81 @ginbin Thanks for getting back! It seems that you have exhausted all the troubleshooting steps and had no success. In this case, my best advice is to contact our Customer Support team so they can investigate further and get you both back on track.

Let me know how it goes my friends! 

[ginbin]

Hi -

I'm afraid I already contacted customer support and they told me to use a third party app!  Which is crazy - I don't want to use another app!  

maybe it will get fixed in the next version.

[momi]

I'm having the same problem. I didn't notice it until today but apparently it started the first week of June and there are around 20 activity sessions (some entire weeks) that have not synced. My app is up to date. It seems to me that something happened on Fitbit's end around the first week of June that would cause this bug or whatever it is. At this point, I'm wondering if I should try to enter it manually on the desktop version but if I do, and this miraculously gets fixed, will I then have each activity twice?