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Not logging sleep

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‎03-29-2017 00:06

‎03-29-2017 00:06

Hi my blaze has been logging sleep up until this morning. I've tried restarting blaze and forgetting device and repairing device. Still does not work. There was an iOS update yesterday but my daughter has a Fitbit Alta hr and hers synced no problems. Any other suggestions? Thanks in advance Rx 

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3 REPLIES 3

‎03-29-2017 01:50

‎03-29-2017 01:50

I should also say that I connected to iPad which hasn't been updated to later iOS update still not syncing Rx 

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‎03-29-2017 08:55 - edited ‎03-29-2017 09:16

‎03-29-2017 08:55 - edited ‎03-29-2017 09:16

I have a charge 2. I had one day of sleep data sync after the update. Since then, I see no sleep data on iOS app. The sync data does appear on my web dashboard but it doesn't have the new REM data. 

 

Update: Updating the app fixed sleep syncing for me. The missing data is now visible. 

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‎03-29-2017 09:08

In response to Tooncer

‎03-29-2017 09:08

Hi

My blaze hasn't really been performing correctly since the new firmware update on the 22nd. Tried syncing blaze on my other daughters android phone with same result. Rather annoying as it was for the sleep function I got it for initially 😞😞

Sent from my iPhone
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