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Not logging steps I've done

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‎07-18-2016 00:15

‎07-18-2016 00:15

After working my butt off, logging onto Fitbit page, the steps are not logging through. Like I've done nothing for the past 5 days. Upset. Please help.
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‎07-18-2016 00:21 - last edited on ‎08-27-2024 12:44 by Fitbit Moderator

‎07-18-2016 00:21 - last edited on ‎08-27-2024 12:44 by Fitbit Moderator

Hi, @Susanralston, it sounds like your Fitbit hasn't synced properly.  Go to your app, click on your device, and it should show you the time / date of your last sync. You might want to have a look at this help page about syncing.  You will need to choose your tracker at the top.

I hope this helps.  If you are still having difficulty please post again with as much information as possible.

Sense, Charge 5, Inspire 2; iOS and Android

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