Not received the 50k steps badge

[RyanJohnLawlor]

Hello!

I recently surpassed 50k steps in a day and believe I should have received a new badge For this. Unfortunately, nothing has been awarded.

I've waited a couple of days, logged out of the app / logged back in (as per some other guidance on the forum) and have not been manually logging steps (I'm not even sure how to do this).

Both my ’in app’ step count and the step count for this day (5th March 2020) on my online dashboard is displaying 50k plus steps... But still nothing.

Any help you could offer in solving this mystery would be appreciated!

Thanks!!

Ryan

Moderator edit|; Subject for clarity 

[RicardoFitbit]

Hi @RyanJohnLawlor, welcome to the Community Forums!

Thanks for bringing this to my attention and for the details that were shared in your post, your effort and patience troubleshooting this situation before posting are appreciated. To better assist you with this, can you please let me know the specific day you surpassed the 50k steps? Which mobile device are you using to check the Fitbit app? If possible, please send me a screenshot showing the day that you experienced this matter so we can move forward.

I'll be waiting for your reply. Let me know if you have any additional questions.

[RyanJohnLawlor]

Hi Ricardo,

Thanks for the response.

It was from the 5th March 2020 and I'm using the app on an iPhone X.

Screen shots from the app and online dashboard attached.

Kind regards

Ryan

[RicardoFitbit]

Your prompt reply is appreciated @RyanJohnLawlor 

Let me share with you that our Support team was contacted on your behalf to further assist you with this situation, therefore, please keep an eye on your email inbox because they'll be in touch with you in a timely manner.

In the meantime they contact you, let me know if you have any additional questions.